I can't sign in to Folio or didn't get my email. What do I do?

Last reviewed November 4, 2026

If you can't sign in, choose Forgot password on the sign-in page and we'll email a reset link that works for an hour. If a confirmation email hasn't arrived, check spam and ask for a new link from the banner in the app. Confirming your email is never required to write.

I forgot my password

1. On the sign-in page, choose Forgot password?
2. Enter your email and choose Send reset link.
3. Open the email titled "Reset your Folio password" and follow the link. It works for one hour and only once.
4. Choose a new password of at least 8 characters.

For privacy, Folio says the same thing whether or not an account exists for that address: "If there's an account for this email, a reset link is on its way." If nothing arrives, check spam and make sure you typed the address you signed up with. If you've asked for several links in an hour, wait a little before asking again.

"That reset link has expired or was already used"

Reset links last an hour and work once. Go back to the sign-in page, choose Forgot password? and request a new one. Only the newest link works.

"That email and password don't match"

• Check for typos and whether caps lock is on.
• Use the email you signed up with. If you've more than one address, try the others.
• If you still can't get in, reset your password.

"Too many attempts"

After several wrong passwords in a row, Folio pauses sign-in for that email on your connection and tells you how many seconds to wait. Wait it out, or reset your password.

I didn't get my confirmation email

After you sign up, a banner asks you to confirm your email so you can recover your account if you forget your password. It never blocks you from writing.

1. Check your spam or promotions folder.
2. In the app, choose Send the link in the banner.
3. Open the email and choose Confirm my email on the page that opens. The link works for 48 hours.

If you see "We sent one a moment ago. Give it a minute, and check spam," wait a minute before asking again. If you see "That link has expired or was already used," sign in and ask for a new one. If you chose Not now, the banner stays hidden for a few days and then comes back.

Creating an account

• Your handle should be 2 to 24 letters, numbers, dots or dashes.
• Your password should be at least 8 characters.
• "That email already has an account" means you've signed up before. Sign in or reset your password.
• "That handle is already taken" means you need to pick another.

Signed out unexpectedly?

Sessions last 30 days after you were last active. If you were signed out while you had unsent offline changes, sign in as the same account and they are sent. See what Folio's messages mean.

Still stuck?

If you can sign in, use the Help button in the top bar. If you can't, email the address on the pricing page from the email you signed up with, and tell us what you see.